Consultancy Services

Training

We can provide individually tailored training courses to suit your requirements such as:

v Excellence in Customer Service

v Dealing with complaints and disputes

v Working as a team

v Letter writing and telephone skills development

v Effective debt recovery

v Managing and coaching effectively

Process Redesign and Management

Drawing on a wealth of experience, we can assist you in assessing and redesigning your internal processes to assist in increasing efficiency and reducing costs. Detailed procedures may also then be used as a training tool for new employees.

Quality Assurance

We are able to assess your business against ISO9001:2000 criteria, and guide you through the process of becoming registered as ISO9001:2000 compliant.

Customer Relationship Management

We can assist you in developing customer and client questionnaires, assessing the responses and identifying key areas for improvement. We can also carry out telephone surveys and mystery shopping exercises.

Please Contact us for further information or for a no obligation appointment

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